Private Tuition Specialists Terms & Conditions
Please read each section carefully, and tick the boxes.
Thank you for enrolling your child/ren with us. We look forward to supporting them with their learning and helping
them to gain the confidence they need to overcome challenges in the classroom and with their homework. We hope your
child/ren will further develop their social skills through our multisensory teaching approach. We encourage you to speak to
other parents/carers whilst your child/ren is/are taking part in the session. It’s a great way to share experiences, learning
techniques and challenges.
Please note due to the current covid-19 restrictions which are subject to be changed at any time, we are following government guidelines and working in line with the school and will adapt accordingly.
Where possible, as much notice will be provided if there are any changes.
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● Primary: You have the option for your child to study English and mathematics within a one-hour combined session. Teaching is flexible and personalised, with time focused on the areas where your child needs the most support. Depending on ability and needs, we may also suggest one hour per subject to allow for more focused learning.
● Secondary: Students can study English and mathematics as separate 60-minute sessions. For Years 7–9, these can also be combined into a 90-minute session (45 minutes each).
📌 Science: Science is available at our Cheshunt centre only. For primary learners, it can be included in the one-hour combined session. For secondary learners, it is always delivered as a separate 60-minute session.
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We use educational games during sessions to support learning for our younger students. These focus on skills such as comprehension, spelling, punctuation, reading, and maths topics including fractions, time, money, and much more. Students may work in small groups, although some games are also played individually. This multi-sensory approach makes learning enjoyable while helping to develop key skills and build confidence.
For our older learners, sessions are designed to be as interactive as possible and may include tasks on the board, the use of tablets, and small group discussions with peers and teachers.
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At our Cheshunt centre, every student receives access to EdPlace as part of their learning programme (this can be accessed during sessions and at home).
EdPlace is an online learning platform that supports children from Year 1 through to GCSE (including SATs and 11+). It helps children stay on track, build confidence, and make measurable progress, with thousands of teacher-written resources linked to the National Curriculum.
Benefits for your child:
• Tailored learning – activities are set to your child’s level, with the option to add extra topics for more practice.
• Instant feedback – auto-marked activities, practice papers, and a parent dashboard so you can clearly see progress.
• Engaging content – English, maths, science, and 11+ resources that make learning enjoyable and relevant.
• SEND support – built-in accessibility tools such as read-aloud and translation.
• Motivation – children earn points, badges, and milestones to encourage regular practice.
Logins last for a full year (deactivated if a student withdraws), so children can keep learning at home as well as in the centre. To keep them motivated, we also run friendly competitions with prizes.
EdPlace is also available at our Romford centre – please speak to a member of staff if you’d like an account set up for your child.
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Supporting your child’s progress is a shared effort between us, your child, and you as parents/guardians. Tuition sessions provide a strong foundation, but progress is most effective when children also practise at home, revise regularly, and let us know if they find any topics in their schoolwork, classwork, or homework difficult.
While one hour of tuition per week offers valuable support, it is not enough on its own to secure long-term academic success. We therefore recommend additional study outside of sessions, such as reading, practising writing and spelling, revising key topics, or working through past papers. As a guideline, for every hour of tuition, at least one additional hour of independent study is encouraged.
With consistent parental involvement, regular practice, and by attending our feedback sessions, we can work together to achieve the best possible outcomes for your child.
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We want you to feel fully informed about your child’s progress. Our feedback sessions, usually held twice per term, are a chance to celebrate your child’s achievements, discuss areas for improvement, and plan the next steps in their learning. These sessions also give you the opportunity to speak with tutors about how to best support your child at home.
You’ll receive details of dates, times, and how to book. Feedback can also be shared online through your PTS account, where you can access messages at any time.
You’re always welcome to look at your child’s books. If you’d like to speak with us during a session, please try to arrange this in advance where possible. As teaching is our priority, and sessions are often busy at the start and end, longer conversations are best arranged at a feedback session, by appointment, or by sending us a quick message.
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A yearly registration fee is payable at the start of each academic year. This covers the cost of creating a personalised learning programme with homework, lesson planning and resources, ongoing progress tracking, and access to online platforms where applicable.
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When payments are due:
• Cheshunt: at the start of each term.
• Romford: on the 4th session of your current block (one week ahead of the next block).
Important: To keep lessons running smoothly, payments need to be made in advance. Unfortunately, children will not be able to attend if payment has not been received.
• All bookings are made in blocks of sessions (4 or part termly depending on location).
• Payments continue until the last session in July (except for Year 6 & Year 11 leavers). If you plan to withdraw your child, please let us know in June. If notice is given in July, payment is still required until the end of term.
• Part payments are not accepted.
• It is your responsibility to check when payments are due.
• If you have any difficulties with payment, please contact us straight away so we can help.
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All bookings are in blocks of sessions (4 or part termly depending on location).
Autumn | Term 1: 7 weeks | Term 2: 6 weeks (Half-Term: 27th Oct – 7th Nov 2025)
Spring | Term 1: 6 weeks | Term 2: 5 weeks (Half-Term: 16th Feb – 20th Feb 2026)
Summer | Term 1: 6 weeks | Term 2: 6 weeks (Half-Term: 25th May – 29th May 2026)
Cheshunt: English, maths, and science
Primary
• 60 minutes per week, up to 3 subjects) → £15.00 per session
• 90 minutes per week, up to 3 subjects) → £22.50 per session
• 120 minutes per week, up to 3 subjects) → £30.00 per session
Secondary
• 60 minutes per week, 1 subject) → £15.00 per session
• 120 minutes twice a week, 2 subjects) → £30.00 (£15.00 per session)
• 180 minutes three times a week, 3 subjects) → £37.50 (£12.50 per session)
• 90 minutes per week – up to 2 subjects: maths & English) → £22.50 per session - Y7-9 ONLY
Payment: Due at the start of every term.
Romford: English and maths
Primary
• £60.00 – 4 sessions (60 minutes per week, up to 2 subjects) → £15.00 per session
• £90.00 – 4 sessions (90 minutes per week, up to 2 subjects) → £22.50 per session
• £120.00 – 8 sessions (60 minutes per week, up to 2 subjects) → £15.00 per session
Payment: Due on the fourth session of each block booking.
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Cheshunt:
There are three terms each year: Autumn, Spring, and Summer. Each term is usually around 12 weeks, divided into two half-terms of about 6 weeks each (sometimes 5 or 7 weeks). Payment is due before sessions resume after each half-term break. If you join partway through a term, you’ll be charged for the remaining weeks, and your regular block will begin after the half-term holiday.
Romford
Bookings are charged in blocks of 4 sessions. Payment is due on the FOURTH session of a current block booking.
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Sessions run every 15 minutes between our opening and closing times.
60, 90 and 120 minute sessions are available across all locations.
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If you have three or more children attending, or if your child attends three or more one-hour sessions each week, the price is reduced to £12.50 per session.
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Cheshunt (Goffs Academy)
There is no internal access to the main building for parents/guardians. Corridors must also be kept clear (except when dropping off or collecting children) to comply with fire safety regulations. Please make sure your child arrives on time for their session — once they arrive, they can go straight into the school building and classroom.
Romford (Marks Gate)
Parents/guardians are welcome to wait in the communal areas while their child attends the session.
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Learners should arrive on time for their session and are encouraged to be ready five minutes early to settle in. All students are required to sign in on arrival.
Sessions run every 15 minutes, depending on availability. While we aim to offer flexibility if you need to change the time or day, we kindly ask that children attend at their agreed time wherever possible to help sessions run smoothly.
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Students should aim to arrive five minutes before the start of their session to avoid delays. Arriving on time ensures your child receives the full benefit of their learning time.
If your child arrives late, they may join the remainder of their session, but the session will still finish at the scheduled time. Where possible, and depending on availability, your child may be able to join the next session starting in the following 15-minute slot.
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Please ensure your child is collected on time after their session. If you are late, a charge of £15.00 for every 15 minutes will apply. This is to cover the staffing and additional room booking costs we are charged for hiring.
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We want every child to benefit from their full learning time. If a session is missed, it should be caught up within the same term. Parents/guardians are responsible for arranging this with a member of staff. Please note, if a catch-up session is booked and then missed, it may not always be possible to rearrange.
• Cheshunt: Sessions are not refunded, but catch-ups are offered to make sure your child still receives their full learning time.
• Romford: For students studying two hours per week, if it is not possible to add extra time for a catch-up (due to centre opening hours), a partial refund (£7.50 per hour) may be available depending on circumstances.
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Cheshunt: Half-term sessions in October, February, and May are subject to student numbers and may vary depending on location. If you have informed us that your child will be attending during half-term, the session will be chargeable. If your child misses this session, a catch-up will need to be booked within the same term.
Romford: Sessions do not run during half-terms.
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Our services generally run in line with school term dates, though these may vary slightly depending on your child’s school. We close for Christmas, Easter, and Bank Holidays.
At Cheshunt, if your child’s session falls on a Bank Holiday, they will need to either attend on another day or make up the time in a catch-up session. Sessions may also run during half-term depending on numbers. If your child is due to attend a half-term session but misses it with less than one week’s notice, we will arrange a catch-up so they don’t miss out on their learning.
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Cheshunt: Occasionally, Goffs Academy is closed for events such as open evenings, parents’ evenings, or special events. If this happens on your child’s session day, they’ll need to either attend on another day or catch up the time in a later session.
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We accept all methods of payment. A £2.50 administration fee is applicable for card transactions/payments.
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If payment is late or paid in part, an automatic charge of £10.00 per week is applicable.
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We aren’t able to give refunds for missed sessions or if you decide to withdraw early.
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If you decide to withdraw your child, we kindly ask for at least one week’s no written notice (by email or text).
Because our service is planned carefully around student numbers and staffing, it really helps us if you can give as much notice as possible. This allows us to keep sessions running smoothly for all children and to plan our teaching staff effectively.
If notice isn’t given, fees may still be charged. If you decide to return at a later date, re-enrolment will depend on availability.
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We really value word of mouth! For every student you refer who enrols with us (and pays the enrolment fee plus at least four sessions), you’ll receive one free session as a thank you. A member of staff will confirm the date of your free session, so please don’t deduct it from your block booking unless we’ve agreed it with you.
Free sessions should be used within the same term and can’t be carried over into the next one.
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To avoid any disruption, we encourage children to use the toilet before their session begins. If your child has medical or toilet needs (or is under five), we ask that you stay on site (such as in the car park) so you’re nearby if needed.
For safeguarding reasons, and because our tutors must remain in the classroom to continue teaching, staff cannot accompany children to the toilets. Please make sure you’re available to support your child if they need help during their session.
Due to safeguarding, staff will NOT be able to accompany your child to use the facilities.
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Please make sure your child only brings what they need for their session. Learners are responsible for their own belongings, and unfortunately, we can’t take responsibility for any items that are lost or damaged.
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Certificates are awarded on the last session of every term for effort and achievement.
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If you ever need a letter to confirm your child’s attendance or progress, we can provide this for you. There is a £15 administration fee, and requests are handled at the discretion of management.
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We can arrange full diagnostic assessments for dyslexia and dyspraxia if you would like a clearer understanding of your child’s needs. These are optional, carry an additional charge, and depend on availability. If you’re interested, just let a member of our team know and we’ll guide you through the process.
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From time to time, our fees, services, or promotional offers may change. If this happens, we’ll always give you at least two weeks’ notice. Once a course or service has started, the fee for that block will stay the same until it finishes.
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Our Commitment to You
We want your child to receive the very best teaching support and for you, as a parent or carer, to feel confident in the service we provide. Meeting your expectations is very important to us, and we always aim to go above and beyond.
If at any point you or your child are not fully happy with the service, please let us know. We’ll listen, do our best to put things right quickly, and work together to make sure your child continues to get the support they need.
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